T’s & C’s

Terms & conditions

upto20words T’s and C’s

The term Upto20words or ‘us’ or ‘we’ refers to the owner of this website, and the term ‘you’ refers to the user or viewer of our website. By accessing the site and placing an order you agree to be bound by the terms and conditions set out below.

We want you to be happy with our products and services. If you have any questions or queries please e-mail us at info@upto20words.co.uk

How to order

We are an internet trader therefore we encourage you to place orders through our online payment system. If you have any problems please fill in the contact form or e-mail us at info@upto20words.co.uk


Payment

Payments are processed through PayPal, a secure and well-trusted online payment processor. All major debit and credit cards are accepted and you do not need to have a PayPal account to make the payment. After you have placed your order you will receive an e-mail confirmation of the transaction.

Delivery

All our A4 posters are sent in a backboarded sturdy envelope. Our A3 posters are sent in robust cardboard tubes and should therefore reach you in pristine condition. Your order will usually be dispatched within 5 working days of payment. It is extremely rare that a product is out of stock, but if so it only takes up to 2 working days to be available. We will inform you immediately by e-mail if there is a delay in processing your order.

When ordering a personalised poster, we will email you a proof to sign off within 5 working days of receiving your order. Once you have approved this you cannot cancel the order and your poster will be dispatched within 5 working days of approval.

UK deliveries

Our postage and packaging charge for A4 posters is £3.00 per order and £5.00 for A3 posters (up to a quantity of 3 posters only). Please see section below ‘Larger quantity orders’ should you require more than 3 posters.

Your order will be sent by ‘First Class Signed For’ delivery and a signature will be required when you receive your parcel. We are happy to send your order to an alternative address if necessary.

If the package isn’t signed for, it will be returned to your local post office for collection. If it is not collected within one week, it will be returned to us. We are happy to resend items but would ask you to pay for the postage costs of resending the parcel.

Overseas deliveries

For orders outside the UK, our postage and packaging charge for A4 posters is £5.00 per order and £5.00 for A3 posters (up to a quantity of 3 posters only). Please see section below ‘Larger quantity orders’ should you require more than 3 posters.

Your order will be sent by @International Standard’.

Please be aware that international deliveries may be subject to local import duties and taxes. These charges are beyond our control, and any extra cost needs to be covered by the customer.

All orders are processed in British Pounds Sterling.

Larger quantity orders

If you wish to order more than 3 posters an additional fee to cover postage and packaging will be applicable. Please contact us with your desired quantity for a quotation.

Returns policy

We hope you love your poster. If the goods arrive and are damaged or faulty please inform us via the contact form within 48 hours and we will arrange a replacement.

Under the Consumer Protection Distance Selling Act you are entitled to a full refund, provided the item is returned within 7 days of receiving the goods. Please make sure you return the item in its original condition and packaging. Please include a note stating the reason for the return and whether you would like a refund or exchange. Please retain your proof of posting certificate, as we cannot be held responsible for anything that gets lost or damaged in transit. Please allow up to 2 weeks for your refund or exchange to be processed.

Copyright

The copyright of this site and the products within it are retained by the artist. Images, logos, descriptions or text from our site must not be reproduced without written permission.

Data protection

By registering your details on our web site, you consent to us maintaining recording, holding and using personal data about you to process your orders to improve our service to you and inform you of promotions.

Your privacy is very important to us. Your personal details will only be passed to third parties where this is necessary for the purposes of processing your request, ie our couriers. From time to time Upto20words may send you details of products, unless you have informed us that you do not want your personal details to be used for this purpose by ticking the option on delivery. Other than as stated in this policy, we will never willfully disclose information about you to any third party without first receiving your permission.

Disclaimer

Our posters are produced digitally using a distressed typeface which give the look and feel of letterpress printing, with some white specks visible within the lettering. We have endeavoured to give an accurate likeness of the colour and quality of the print on our website and reproduction may vary slightly due to the nature of the printing process.

All of our posters are sold unframed.


Customer care

We’d love to hear from you, whether it’s about your order, or a poster idea that you would like us to produce. If you require further information about our products or advice about placing an order please e-mail us at info@upto20words.co.uk